Player support
Help with your account, sign-in and the games. Check the quick answers first, or write to us below and we'll reply by email.
Account & sign-in
Forgot your password? Reset it by email. Signed up with Google? Use the Continue with Google button.
A game won't load
Press Reload above the game, refresh the page, and make sure JavaScript is on. Then try another browser.
Taking a break
You can close your account yourself from the account page, or ask us to do it below. See responsible gaming.
Write to player support
Tell us what happened and we will help. The more detail, the faster the fix.
Quick answers
I didn't get my reset email
Check spam or junk first. The link works for one hour and only for the email you signed up with. You can request a new one at any time from the reset page.
Are my coins real money?
No. Coins are virtual play credits with no monetary value. They can't be bought, sold, transferred or redeemed, and there are no cash or real-world prizes.
My coin balance looks wrong
Coin balances are shown inside the games. If one looks off, tell us which game and what you saw, and include your device and browser.
How do I delete my data?
Deleting your account from the account page removes your account details straight away. For anything else, choose "Privacy or data request" in the form.
Which devices work?
Any current browser on desktop, tablet or phone with JavaScript turned on. Fullscreen play is available where your browser supports it.
Not a player issue? For business, press, feedback or legal matters, use the Contact page.
Prefer email? Write to [email protected].